These Terms & Conditions govern the services provided through the Ultra eSIM website. By clicking on the “I accept the Terms & Conditions” checkbox, you agree to be bound by these Terms & Conditions.
Nature of Services
Ultra eSIM (“Company”) provides an eSIM service (“eSIM”) to travelers visiting countries covered by our service, including but not limited to:
- Europe & United Kingdom
- Malaysia
- Japan
- Korea
- USA
- Taiwan
- Indonesia
- Vietnam
- Australia
- Australia & New Zealand
- China & Macau
- Hong Kong
- Singapore
- Thailand
- South-east Asia
- Asia
Fee and Charges
- Fees for our Roaming Service are assessed starting from the Payment Date. Our fee schedule is posted on our Website and may be amended with prior notice.
- Payment is required to place any booking. In case of an Invoice dispute, the customer must notify the Service Provider in writing at least 7 days prior to the payment due date.
- Amounts not disputed or confirmed by a final court judgment shall be paid within 7 days. Ultra eSIM will endeavor to resolve disputes expeditiously and in good faith.
Cancellation
- Payment can be canceled without penalty before the delivery of your eSIM QR Code.
- Once the eSIM QR code is delivered, payment cannot be canceled. Refunds are only applicable in case of eSIM malfunction.
Policy for Fair Usage of Data Communication
- Mobile network providers may limit data communication volume without prior notice to maintain network quality and fair usage.
- In the event of usage restrictions, the Company bears no responsibility, and the customer must pay applicable usage fees to the Company.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at cy.esimcards@gmail.com.
